THE IMPACT OF TWO BEHAVIOR CHARACTERISTICS OF THE SERVANT LEADERSHIP THEORY ON THE EMPLOYEE TURNOVER IN FAST-CASUAL RESTAURANTS

Maria Needham
Jarvis Christian College

ABSTRACT

This study examines the impact of two behavior characteristics of the Servant leadership
theory (interpersonal support and empowerment) on employee turnover intentions in fast-casual
dining restaurants. Utilizing a sample of supervisors in fast-casual restaurants, the results of a
multiple regression analysis did not predict turnover. The employee empowerment did not impact
employee turnover. In addition, it was found that the employee interpersonal support also did not
impact employee turnover.

Keywords: Employee turnover, empowerment, interpersonal support, fast-casual dining, servant leadership