THE INFLUENCE OF SERVICESCAPE, COLLABORATIVE MANAGEMENT AND JOB RESOURCES ON THE SATISFACTION OF PUBLIC SECTOR EMPLOYEES

Lorita C. Daniels
Virginia Polytechnic Institute and State University

Chevanese Samms Brown
Ulysses J. Brown, III
Savannah State University

ABSTRACT

This study examines servicescape, collaborative management, and job resources as
antecedents of job satisfaction among public sector employees. Using data from
the Federal Employee Viewpoint Survey (FEVS), the authors hypothesize that servicescape,
collaborative management, and job resources will influence job satisfaction among public sector
employees. Using regression analysis, findings indicate that all predictors significantly influence
job satisfaction. Further explanation of the findings is discussed along with the implications,
limitations, and suggestions for future research.

Keywords: Servicescape, collaborative management, job resources, job satisfaction, public sector employees,
Federal Government Employees