EXPLORATION OF SUCCESS FACTORS IN INFORMATION SYSTEM OUTSOURCING MANAGEMENT: INTERNATIONAL PERSPECTIVE

Faisal Badi Alkhateeb
Southern University-New Orleans

ABSTRACT

Leading multinationals corporations are interested in Information systems (IS)
outsourcing in order to reduce cost, access skilled manpower, focus on core business activity, and
gain competitive advantage, Therefore, this study investigates required factors in the process of IS
outsourcing in our fast-changing technology and business environment. The major objective of
this study is to identify the IS applications that are outsourced. The second objective is to
ascertain the factors that contribute to the successful outsourcing among public and private firms
in the United Arab Emirates (UAE).Utilizing a survey questionnaire and follow up interviews,
participants showed interest in the outlining the issues which they found most relevant in their
respective business contexts.

Keywords: IS outsourcing, IS outsourcing as a business strategy, strategic outsourcing, outsourcing
critical success factor.