THE MODERATING EFFECT OF EMOTIONAL INTELLIGENCE ON THE PERFORMANCE OF TOP MANAGEMENT TEAM

Wenhui Zhang
Shuyao Wang
Yumeng Zhu
Kihwan Kim
Kean University, Union NJ

ABSTRACT

Research on stress showed that stress affects adversely mental and physical health,
resulting in performance loss. This study theoretically explores whether emotional intelligence
will moderate (1) the effect of top management team’s heterogeneity on employee turnover rate,
lower psychological attachment, and less communication, (2) the effect of conflict-oriented
decision making on top management team’ harmony, and (3) the effect of an uncertain, complex
business environment on top management team’s occupational stress. It is expected that emotional
intelligence will moderate the three relationships.

Keywords: Emotional intelligence, performance, top management team