WHEN COVID-19 MEETS THE BUSINESS SCHOOL AT A HISTORICALLY BLACK COLLEGE AND UNIVERSITY: SATISFACTION WITH REMOTE INSTRUCTION

Kimberly K. Powell
Melanie Powell Rey
Southern University and A&M College

ABSTRACT

COVID-19, also known as the Coronavirus, ushered in several issues, changes,
challenges, and considerations. One over-arching issue is crisis management in higher education.
Such strategies are needed in the academic units. Remote instruction would be a key component is
the teaching strategy a crisis management. However, a limited number of universities and colleges
have proven to be prepared for this shift. At one Historical Black Colleges and Universities
(HBCU) business school, the researchers examined satisfaction levels among field sensitive
learners enrolled in remote business classes that were initially face-to-face classes, to determine
the extent to which it was able to adapt this learning style in remote instruction during a crisis.
The findings and crisis management teaching recommendations are discussed.
Keywords: COVID-19, business school, Historical Black Colleges and Universities, remote instruction. Learners’
satisfaction