THE EFFECT OF ORGANIZATIONAL JUSTICE ON ITS CITIZENSHIP BEHAVIOR AMONG SALES PERSONNEL IN THE BANKING SECTOR IN JORDAN

Mahmud Alkailani
Hasan Aleassa
Yarmouk University, Irbid, Jordan

ABSRACT

The aim of the study is to explore the perception of Jordanian sales personnel of
organizational justice ( OJ) and organizational citizenship behavior (OCB). It also explores the
perception of distributive justice, procedural justice, and interactional justice. In addition the
current study investigates the relationship between OJ and OCB among sales personnel at
Jordanian banks. The sample of the study consisted of 204 sales personnel (response rate=
81.5%). For data collection, Organizational Justice and Organizational Citizenship Behavior
Scales were employed.A regression analysis was conducted to test the robustness of the model, as
well as the hypothesized relationships between variables. Results of the study indicated that level
of organizational justice and organizational citizenship behavior among sales personnel in Jordan
was high. The results of the study showed that there is a positive relationship between
organizational justice and organizational citizenship behavior. In light of these results, recommendations and suggestions were discussed.

Keywords: Organizational Justice, Organizational Citizenship Behavior, Jordan